General terms of Agreement

• The final deliverables will be made available to the client via a Dropbox link, accessible through our website. The Dropbox link will remain active for a period of 30 days, after which time the images may be permanently deleted. It is the client’s responsibility to ensure the preservation of all downloaded photos and videos through proper backup procedures.
• The photographer bears no responsibility for any damages incurred to the product during the photoshoot or subsequent shipping.
• In the event that the client desires the return of the products, such request must be made during the checkout process. Failure to retrieve such products within 3 days following the order’s completion will result in their donation or disposal, as detailed in the “Return of Products” section below.
• Complimentary shipping is exclusively offered for select packages and is limited to transportation of products to the studio.

Should you require the return of your products, kindly enclose a return shipping label with the items being sent. It is the client’s responsibility to arrange for pickup through their designated courier service, or to retrieve the item(s) directly from the studio.

A $50 handling fee will be added to the cost of shipping in the event that our assistance is requested in the transportation of your products or their delivery to a post office.

Prior to scheduling the courier pickup or personal pick-up,

the client is advised to contact our representative to ensure availability of personnel at the studio. A 2-hour window for pickup will be provided to the client.

1. Not valid with any other offer and/or cannot be combined with any current promotion or discount, including use of multiple coupons
2. Coupons are only redeemable for one visit or one-time use, and cannot be redeemed for cash. i.e they have no cash value
3. Non-transferable, and may not be sold or re-sold online
4. Every coupon has a predefined minimum and maximum spent limit.
5. We are not responsible for loss or theft
6. All coupons expire

Raul R. Media Group, LLC and its photographer, Raul Rodriguez, retain authorship of all created Artwork and retain the right to showcase said content as part of the photographer’s portfolio on the photographer’s website, all social media accounts, exhibitions, and articles published on third-party websites related to the photographer for promotional and advertising purposes.

We hope that you are satisfied with our services. However, if for any reason you are not completely happy with our services, you may request a refund. Please see below for further information on our refund policy.

BEFORE ORDERING

To maximize your satisfaction, please consider and make your selections of offered services carefully before placing your order. Feel free to contact us at letstalk@raulrmediagroup.com or call (866) 528-8899 at any time to discuss questions or concerns. Clear expectations are the name of the game. Tell us what you need in terms of quality and final product, and we will do our best to meet all of your expectations.

REFUNDS

To receive a refund, you must provide a clear explanation of your dissatisfaction and allow us a chance to fix the issue within a reasonable time. We will do our best to address any concerns in terms of the quality of our service. If we are unable to fix your problem, a refund will be issued for the value of the images/videos in question.

TERMS

By accepting this agreement, you are agreeing to our Satisfaction Guarantee/Refund Policy.To be eligible for the Satisfaction Guarantee, the following terms must be met:

1. Customers MUST provide a detailed brief before placing the order and MUST be physically present or joined via video call during the shoot. Customers can request a template for the brief from the photographer. Additionally, customers are encouraged to discuss the briefs with the photographer before the shoot by requesting a video call. Instructions for the brief are in section 6.1.
2. All claims must be submitted within 48 hours of the delivery
3. Any cancellation of orders made with less than 5 business days’ notice prior to the scheduled service date is non-refundable or will result in full payment by the client.
4. In the event that the client cancels, changes the creative scope, or seeks to postpone the project—even before the shoot has started—any work already commenced, including planning, sourcing props, coordinating with models, third-party contacts, and meetings, will incur a cancellation fee. The fee shall be the greater of $1,000 or $250 per hour for the work already performed, and this amount will be deducted from any applicable refund.
5. If the cancellation is initiated by RAUL R MEDIA GROUP, LLC, all payments paid to RAUL R. MEDIA GROUP, LLC from the client shall be fully refunded, INCLUDING the deposit fee. Refund shall be paid out within thirty (30) calendar days from the cancellation date.

Please note that the following reasons will not be accepted as a reason to receive a refund:

• Delayed delivery
• “I just don’t like it” or “I am not satisfied” (without providing a sensible reason)
• Showing other photographers’ work as a sample of quality (every photographer is different and has a unique taste, vision, skills, and equipment)

NON-REFUNDABLE

Fees for the following services cannot be refunded and will be deducted from the total price of the refund:

• All session-based shoots
• Shipping Label Fees
• Any order-related purchases
• Any third-party vendor fees, including but not limited to models, stylists, hired assistants, rentals
• Transaction Fees (Subject to Stripe Policy: https://support.stripe.com/questions/understanding-fees-for-refunded-payments)

Additionally, fees for the following services are also non-refundable:

• Website Development Services
• Consulting Services
• Search Engine Optimization (SEO) Services
• Design Services
• Editing Services

QUESTIONS

If you have any questions concerning our return policy, please contact us anytime at Letstalk@raulrmediagroup.com.

RAUL R. MEDIA GROUP, LLC shall provide its services and meet its obligations under this contract in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet acceptable industry standards and will provide the quality similar to another projects showcased in the related portfolio section of RAUL R. MEDIA GROUP, LLC’s official website – www.raulrmediagroup.com

1. The client should provide detailed instructions for every photo. This includes angles, exposure, editing tips, color, and composition. Any image will be revised free-of-charge indefinitely if the client’s agreed instructions are not properly met. The client should pay for editing revisions and shooting re-takes that were not instructed initially.
2. RAUL R. MEDIA GROUP, LLC reserves the right to change its fees for services and cancel or change coupons and sales campaigns at any time without notice unless agreed in a written agreement. THIS DOES NOT AFFECT ALREADY PLACED ORDERS.
3. We offer a broad selection of photoshoot props that can be viewed at https://www.raulrmediagroup/props/. If a client needs additional props not found in our collection, they have the flexibility to send them to our studio or we can purchase them instead. In situations where we handle the purchasing, we’ll send the client a reimbursement bill for the props.
4. Steaming/ironing of apparel is limited to 20 items. Every additional piece will be separately billed at $5 per item. We are not responsible for any damage during the steaming/ironing process. Steaming of dresses and high-end pieces is not provided.
5. We reserve the right to refuse service to anyone.

Pursuant to the terms of the Agreement between the Parties, should the Client fail to make timely payment of any sums due, we reserve the right to pursue all available legal remedies in order to collect the outstanding debt. If the Client’s payment method expires and the Client does not update their payment information or cancel their account, the Client hereby authorizes us to continue billing, and the Client will remain responsible for any uncollected amounts. We reserve the right to retry billing all payment method(s) on file after any failed billing attempt. The Client agrees and acknowledges that they shall be responsible for all associated costs incurred as a result of this process, including, but not limited to, legal fees, court costs, bank overdraft fees, collection agency fees, and any other costs related to collection efforts. The Client acknowledges and agrees that this responsibility extends to all fees and costs directly or indirectly associated with the collection of the debt, including, without limitation, reasonable attorneys’ fees, and arbitration or court costs, whether the collection process involves litigation or not.

The laws of the State of New Jersey shall govern this agreement.
The client agrees to the terms on raulrmediagroup.com website by placing the order or paying the invoice.

BRIEFS

Briefs are the main guidelines and MOU (Memorandum of Understanding) between the customer and the photographer.

In other words, a photography brief is a summary of agreements and requirements between the client and the photographer. This piece of document is what will ensure the success and effectiveness of the shoot or project.

The photographic brief must indicate the following information:

1. Specify angles for every image or scene in the video
2. Specify lighting requirements (inc. shadows, highlights, and type of lighting preferred)
3. Specify color requirements (Some products may appear different during the shoot. Especially glossy, transparent, or items with a special
4. coating. So, if you have certain requirements, you must state them in the brief)
5. Sample shots must be included in the brief to explain the assignment
6. Let the photographer know if you have any specific requirements regarding the shoot.

Without the photography brief, ensuring the smooth flow of the project will be difficult. And the client and photographer may not be in sync with each other, especially in terms of creative and business goals.